The foundation of any successful business relationship is communication and mutual understanding. To ensure there is a shared understanding regarding each client’s requirements, we practice a policy of open dialogue with clients during all stages of a project, from pre-construction to post-handover maintenance. Meeting and exceeding a client’s expectations is at the forefront of our daily operations and it is this approach that enables Electron to develop long-term relationships with our clients.
WE CONDUCT ANNUAL CLIENT SATISFACTION SURVEYS AND HAVEA DEDICATED CUSTOMER SERVICE REPRESENTATIVE. OBTAINING FEEDBACK FROM CLIENTS IS ESSENTIAL IN ORDER TO UNDERSTAND HOW WE CAN CONTINUALLY IMPROVE THE SERVICE WHICH WE PROVIDE.